For any questions not addressed on this page and / or more information, please email us at email@example.com before purchasing or using any of our services including but not limited to domain registration, domain transfer, domain renewal, single website / e-commerce / wordpress / reseller / vps / dedicated server hosting, express / business email / Google Apps for Work / G Suite Basic / Business / bulk email / sms / email marketing / promotional / transactional relays / SSL / security services / automatic / manual backup services.
Payment Card Industry (PCI) Compliance is a set of security requirements developed by major credit card processing companies to ensure consistent data security on a global basis. This comprehensive standard is focused towards protecting customer account data from increasing identity thefts and security breaches. If your online business requires credit card processing, most likely you need an internet merchant account and your site needs to pass the PCI test by such companies as Mcafee Secure or HackerGuardian. PCI compliant hosting servers are configured with advanced firewall rules and are regularly updated with the latest OS and software patches. Web hosting plans listed on our website may not be compliant with these standards. If you have this requirement, please contact us on firstname.lastname@example.org We will help you pass a PCI compliance test as well as ongoing checks for new security vulnerabilities.
This Service Level Agreement (SLA) covers the availability and up time guarantee of our Domain, Email Hosting, Bulk Email Servers, Shared, Reseller, VPS and Dedicated Hosting Services.
This SLA applies to any Shared/Reseller/ VPS/Dedicated Server Hosting Customer in good financial standing with ECBuzz.com at the time of a service outage.
ECBuzz.com endeavors to have the content of all your web sites (which are being served by ECBuzz.com) available for HTTP access by any party in the world 99.9% of the time. Service outage (unavailability) is defined as 100% packet loss from ECBuzz.com to its backbone providers.
In the event that that the average availability of all your websites (served by ECBuzz.com) falls below 99%, ECBuzz.com will credit the following month's Service Fee as follows. Such credit shall be retroactive and shall be calculated as below, with the maximum credit not to exceed hundred (100) percent of the monthly Service Fee charge for the affected month.
In order for you to receive a credit, you must request such credit within seven (7) days after you experienced the incident of web site unavailability. You must request credit by emailing us at email@example.com Please be sure to include the address of the affected web site, the dates and times of its unavailability, and your personal information as on ECBuzz.com records. Credits will be granted within twenty four (24) hours of your credit request if ECBuzz.com confirms the unavailability. No credit will be given if ECBuzz.com cannot confirm the unavailability of the website in question. Credit to your account shall be your sole and exclusive remedy in the event of an outage. All credits given by ECBuzz.com are non refundable and may only be used to pay current or future service fees.
Credits shall not be provided to you in the event that you have any outage resulting from
ECBuzz.com will not disclose its customers' personal and account data unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of ECBuzz.com, ECBuzz.com's customers, or others, or where ECBuzz.com has a good faith belief that the law requires such disclosure. ECBuzz.com also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that ECBuzz.com stores or transmits for its customers.
The circumstances under which ECBuzz.com will disclose such electronic customer communications are when :
Customers may modify their personal information by sending an email to firstname.lastname@example.org.
Every shared hosting and reseller hosting account ordered from ECBuzz.com comes with a 10 Day Money Back Guarantee. In the event that Customer wishes to cancel Services within the first 10 days, ECBuzz.com will refund fees paid to Customer after deducting credit card transaction fee. Domain name registration fees, setup fees, add-on service fees, vps and dedicated server fees, are non-refundable. Refund is not eligible for returning Customer and Customer signing up special offer.
Customer may cancel an account with ECBuzz.com when :
If Customer violates our Terms of Service, ECBuzz.com reserves the right to terminate Services and Products without notice. ECBuzz.com may advise Customer of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service without any refunds. Refunds are to be requested by sending an email to email@example.com. You must provide details of your original transaction including invoice/receipt number and account number wherever possible to aid in processing the refund. Reasons for the refund will also be requested to allow us to better improve our service and monitor refund requests. For Services and Products with payment made by credit or debit card, any refund will only be issued to the same credit or debit card. Credit card transaction 5% is deducted from the refund. In all circumstances, refunds will be given at the discretion of the ECBuzz.com's Management Team.
Company: Kanakia Spaces Realty Pvt Ltd.
"The entire project was handled professionally and on time. Was really impressed with the involvement of the top management during the project."
Krishnendu Banerjee - Assistant General Manager: Contact Centre, Digital Marketing & PR.
Company: Dream a Painting
"EC Infosolutions is very a customer focused company. Young, well informed & skilled team of Directors is their core strength. Always welcome and friendly techno crafts are very responsive to clients needs and at a time willing to take additional efforts to educate the client and build their relationships. Web & related e-commerce support to promote products or services is a complicated process and needs macro and micro capabilities which they are highly capable of."
Aamod Bhat - Founder
Company: Global Motions
"Was great working with EC Infosolutions. The software/design elements of the project exceeded my expectations, they were attentive to my budget, and were able to create a good product! Thanks again!"
Company: Diesel Beats
"I am happy with the results of this project. I will use this company again in the future."
Billy D - Founder
Chicago, IL, USA
Company: Dream a Painting
"Shreyasee was great to deal with and I can recommend her & her team for any web build you require.
Hawthorne, VIC, Australia
Company: Snap Bikes
"We got the complete model ready; a new market-place for motorcycle rentals. The model in itself being new; most it had to be developed from the start. You and your team have done it beautifully for us. We really appreciate all the efforts that have been timely taken. It is always a pleasure working with you and your team! "
Aditya - Founder
Company: Arrange Your Exchange
"Choosing EC Infosolutions proved to be a very good decision for us. They understood the brief, suggested worthwhile additions to it, and delivered on it. Highly responsive to any queries I had, they demonstrated a professionalism and expertise that was very reassuring to me. I would not hesitate to recommend or use them again."
Niall D - Founder
"Excellent to work with, I highly recommend to anybody with outsourced web programming and design project needs. "
Dallas, TX, USA